Placing Your Order
Ordering Policy/Payment Methods
Tracking Your Order
Shipping & Delivery Information
Pick Up Policy
Coupon Policy
Changing/Canceling Orders
Return Policy

Placing Your Order

Pick a category from the left menu. To pick a product you will have to pick a subcategory, then pick a product.

Building a Shopping List
Locate the item(s) you want by using the product category.
When you locate an item you would like to order, click on the “BUY NOW” button. This will add that product to your Shopping Cart List. If you would like to shop more, continue to browsing by product category. If you are finished shopping, click on the “BASKET” button, located at the top of the page. Repeat the steps above until you are finished building your Shopping List. If you would like to remove items from your list, just click on the "BASKET" to retrieve your list. When the list appears, click on the "Delete" button next to each item that you would like to remove.

Ordering from a Shopping List
Review the items on your list. Specify the quantity of each item you would like to order. The default quantity for each item is “1”. Remove any items you do not wish to purchase by clicking on the “Delete” button listed next to each item. When you finished reviewing your list, click on the “CHECKOUT" button.
You will be asked to sign up or if you already have an account with us you can simply login.
A Billing & Shipping information is then displayed where you will input your name, billing address, shipping address, credit card info, and any special instructions for your purchase.

If everything on the Order page is correct, click on the “PROCESS ORDER” button to complete the transaction.
After you are done shopping you will receive a “Order Receipt” looks something like this "Order Receipt: #1092874959" make sure you print this page out and keep it in your records.

Ordering Policy/Payment Methods

Please place orders online through our website. We do accept orders over the phone (888-760-0228). ACNT.com accepts the following payment methods:

• Visa

   

   

   

• Mastercard

   

   

   

• Discover

   

   

   

• American Express

   

   

   

• Money Order (Orders paid with Money Orders will not be shipped until the Money Order is received)

   

   

   

Address Verification

Address verification is a precautionary measure ACNT.com performs to ensure your safety and deter fraudulent activity. The nature of online shopping does not permit us to request a traditional form of identification, such as a driver's license, like a standard brick & mortar store. We instead conduct address verification through your credit/debit card issuer to confirm your identify and verify the validity of your purchase, ultimately protecting your credit and privacy.

If you wish to ship to an address other than your billing address, please contact your issuing bank and have your shipping destination added as an authorized alternate ship-to address in the record/memo field. We will contact your bank using the bank number you have provided to verify this information after you've placed an order. Please allow an extra day to verify any alternate ship-to address.

Both your billing and shipping addresses must be verified before an order will ship. If you encounter any trouble when attempting to add an alternate shipping address, let the card issuer know that you are placing an online order and that the retailer must verify your personal information before shipment to eliminate the possibility of fraud. Then, simply give us a call at # 1-888 760 0228 to let us know and we will re-attempt address verification to complete the processing of your order.

Orders with the same billing and shipping address are more likely to ship same-day.

Tracking Your Order

To track your ACNT.com order, click "Tracking" in the top right corner of any page. Log in to your account to retrieve your tracking or delivery confirmation number by using the username and password you used while registering with us. If your order hasn’t been shipped yet, you can check again on the estimated delivery date to get your tracking number.

If you have received a tracking or delivery confirmation number, follow the links below to track your order.

FedEx
http://www.fedex.com/Tracking?cntry_code=us

Shipping & Delivery Information

Shipping Method
Orders received by 3:00 PM Pacific (6:00PM Eastern) will usually ship the same day. Orders received after 3:00PM PST will usually ship the next day. We do not guarantee same day shipping, however we do try to process orders within the same day assuming that are items are in stock. All shipping charges are for actual shipping and we do not charge handling fees. If you feel your order was calculated with inaccurate shipping, please email the Webmaster. For the protection of all of our customers, we will only ship orders to a verified billing address. If your shipping address is not on file with your credit card company or bank, your order will be placed on hold. If your order is very time sensitive, please call us and verify that everything is in stock and ready to ship before you place your order. NO INTERNATIONAL ORDERS ACCEPTED.
Products that qualify for "Free Shipping" only apply to the lower 48 states.
Shipping rates do not apply for heavy/fragile items such as televisions, these products may be shipped by trucking. For these items you will be quoted the proper shipping after checkout.

Item Availability
Please note that our inventory is updated every few hours. We do not have a full real-time inventory system. If you your order is very time sensitive, please call us and verify that everything is in stock before placing your order.
If you need to place bulk orders, please contact wholesale@acnt.com and we will process your request in a timely manner

Estimated Cost for FedEx Shipping per Item

• Actual charge depends on exact weight, size, shipping methods, and your distance from Brea, California.
• You will see the shipping cost before placing a firm order.
• You may change the shipping method and recalculate the shipping charge on the secure order pages.
• Leave a note in the comment section of the order page if you have any question about the shipping charge.
• Shipping cost as a percentage of the total order amount goes down significantly with increasing total order amount. The more you order, the more you save on shipping.

Sample Shipping Weights

Note:

• FedEx does not guarantee shipments to residential addresses for during the week before Christmas.

   

   

   

• Cost of Fed Ex 3 Day Saver tend to be similar to FedEx 3 Day Select.

   

   

   

• FedEx does not normally deliver on Saturdays. Saturday delivery is very expensive. It typically costs 50-100% more of the next-day air shipment with a minimum $25.

   

   

   

FedEx Time-in-Transit Map

Only FedEx Ground service packages have Time-in-Transit periods which vary depending on the destination. Please Click Here to see a FedEx map which approximates the estimated Time-in-Transit for your packages from origination zip code 92821.

Shipping Calculators

You can get a shipping estimate from carriers' web sites, using 92821 as the original (from) zip code and an estimated shipping weight. Here are the links:

FedEx Quick Cost Calculator

Shipping Tools

FedEx Service Guide

Pick Up Policy

All customers are more than welcome to pick up their orders from our four locations mentioned below in Southern California.

Office Hours

Monday - Friday : 9:30 am-6:30 pm PST
Saturday : 11:00 am-4:00 pm PST

• Shipping charges will not be added to your order if you select Pick Up.
• If the order is placed with a credit card, ONLY the card holder can pick up the order.
• Please call before coming in to make sure that all items are in stock and ready to picked up. Please also bring a valid form of identification and have your order number ready for faster service.

Coupon Policy
All coupons are only valid one per customer per day. Only one coupon can be applied to each order.

Typographical Errors
Although we try to keep all information correct and up to date, mistakes and errors can occur. We do not guarantee specifications posted on our products. We reserve the right to cancel any orders based on typographical price errors.

Changing/Canceling Orders
You may make a change or cancel your order as long as the order has not yet been shipped. Please call us during our normal business hours to make any changes or to cancel orders. Please do not request a change or cancellation via email as we may not receive it in time. Our phone number is #888-760-0228

Return Policy & Terms and conditions of Sale

All sales are subject to following terms and conditions:
All products sold by ACNT.com superstores are covered under our 15 day guarantee against defects. Items may be returned for refund or replacement subject to manufacturer and/or ACNT.com restrictions within 15 days from the date of purchase. All product returns must have a Returned Merchandise Authorization issued by ACNT.com or the product manufacturer. Contact our Customer Service department for full details.

Refused or undeliverable shipments will be subject to a restocking fee of 15%, in addition to applicable shipping, transaction and insurance fees. ACNT.com does not ship to APO addresses.

We issue store credit or refund for up-to 15 days on items returned in saleable condition from the date of purchase subject to restocking fees of upto 25%.

Defective items may be returned for refund or replacement subject to the following restrictions:

• All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
• Defective software and consumables are returnable for exchange only.
• Certain hardware items and all custom/special orders may only be returned for replacement. Please see product page for specific details.
• All returns must be shipped freight prepaid.
• Any returns found to be non-defective are subject to a restocking fee of 15% and all non product related fees (shipping, transaction and insurance) are not refundable.

CPU and Memory products may not be returned for credit/refund.
Shipping and handling charges are non refundable.

We do not cross-ship replacement products.

To return a product, the customer must first receive a Return Merchandise Authorization or RMA number from our RMA department.
To help process your returns for request more efficiently please use our online RMA form.

You may also call (714) 990-1005 x209 to get a RMA (returning merchandise authorization number). Please have the following ready before you call:

• Copy of your invoice.
• Item number and description of the item you want to return.
• Brief description of the problem.

Please do not walk-in to any of our stores to exchange or demand credit, our stores cannot and will not be able to process your request. Defective merchandise has to be shipped to the following address with a proper RMA number

RMA Department
ACNT.COM
610 Lunar Ave.
Brea, CA 92821

Please mark the RMA number clearly on a label on the outside of the box, do not write the RMA# on the box itself.

For more help or information read our FAQs